POLICY
It is highly important that you read, agree and understand our policies and vital information that we will share below.
We appreciate your trust in us!
We have the right to deny any services to those who do not wish to agree with the following terms:
01
RESCHEDULING
You can reschedule up to 3 times as long as you give a 24 hours notice.
Failure to reschedule within 24 hour mark will result in forfeiting your deposit and you will be charged the $25-75 FEE depending on the service booked to the card on file.
After 3rd reschedule, you lose deposit.
It is your responsibility to know/remember the day and time of your appointment.
To reschedule please send us an email within 24hr notice to contact@desnuesthetics.com
02
NO CALL/NO SHOWS
Failure to call or show up to your appointment will result in you forfeiting your deposit and $25-$75 No call/ No show fee ,depending on the service booked, will be charged to the card on file. If the card declines you will not be able to rebook with us until that fee is paid in full.
This includes less than 24hr notice.
03
LATE/CANCELLATION
LATE:
Late fee will be charged after 10 min of your scheduled appointment. Notifying your lateness ahead of time doesn't invalidate the late fee (calling, emailing or another form of notification).
After 15 min, your appointment is automatically cancelled. You will be responsible for the $35 last minute cancellation fee and will be automatically charged to the card on file. If your card declines, a different form of payment will be required in order to be able to book again.
CANCELLATION:
Deposits are not refundable. You may cancel with a 24hr notice and a deposit credit will be held for 60 days.
Failure to cancel your appointment within 24 hours will be responsible for $25-75 Fee (with notice from customer) or (without notice No call/ No show)
04
OTHER/FEES
Consultation fee goes towards service when you receive same day service.
Deposits are non-refundable/non-transferable. All sales are FINAL. We do not perform refunds.
Deposit credit can be held for up to 60 days.
Des'nu Esthetics is not responsible for damaged, stolen or lost items.
Products are final sale and non-refundable. Broken/tampered with seals will not be exchanged.
05
RULES
Silent your cell phones.
Restrain from answering phone calls in spa. We want each client to enjoy relaxation, silence and quietness.
Keep your voice low.
No children / No extra guests.
We are following all the COVID-19 procedures; masks must be worn, social distance, temperature check, hands washing/sanitizing.